Frequently Asked Questions

Alternatively, please contact BookMyShow at 6591 8871 or email [email protected] for assistance.

Are there any age restrictions?

No admission for infants in arms and children below 4 years old. Children aged 4 years and above must have a valid ticket for entry.

Can I cancel or change my ticket after purchase?

Tickets purchased are not exchangeable or refundable.

I’m interested in organising a group/corporate booking, who should I contact?

Drop us an email at [email protected] for group bookings.

What if I’m running late?

Latecomers will only be admitted at a suitable break (if any) during the performance that is determined by Toy Factory.

Have more questions? Contact us at [email protected]